We at Ignite Accounting recognise that your privacy is important to you and acknowledge that keeping your information secure and private is important to us as well.
Ignite Accounting abides by the Australian Privacy Principles established under the Privacy Amendment (Enhancing Privacy Protection) Act 2012. The information set out below is largely a summary of our obligations under the Australian Privacy Principles (APPs).
Ignite Accounting offers accounting, business and taxation services and advice which necessitates us obtaining and holding detailed information that personally identifies you and/or contains information about you. In addition, our ability to provide you with tailored accounting, business and taxation services and advice is dependent on us obtaining certain personal information about you, including but not limited to:
- Contact details
- Dates of Birth
- Employment details and employment history
- Tax File Numbers
- Details of certain taxation, business and financial information as warranted
We will not collect any personal information about you expect when you have knowingly provided that information to us or authorised a third party to provide that information to us.
We are required pursuant to the Corporations Act 2001 and the Code of Practice for CPA Australia being compliant with APES 110 Code of Ethics for Professional Accountants, to collect sufficient information to ensure appropriate knowledge of your affairs to provide an accurate outcome of your taxation affairs. If you elect not to provide us with the information referred to above, the appropriateness or adequacy of knowledge we have of you may expose you to higher risks of an error occurring.
We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested.
Generally, collection of your personal information will be directly from you and effected in either face-to-face interviews, over the telephone or by way of an online client engagement via email. From time to time additional and/or updated personal information may be collected through one or more of those methods. From time to time we may be required to gather personal information about you from a third party, i.e. Banks/Financial Institutions, ATO etc. Ignite Accounting will only collect personal information once authorisation has been provided by you.
You have a right to refuse us authorisation to collect information from a third party. This policy also applies to those circumstances.
The Privacy Amendment (Enhancing Privacy Protection) Act sets out a number of Australian Privacy Principles (APPs). Our aim is to both support and ensure that we comply with these principles. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Federal Privacy Commissioner at www.oaic.gov.au
We will assume that the personal information that you provide to us is accurate, complete and up to date. In the event that any of your personal information changes, please contact us as soon as possible and we will amend our records.
Disclosure and Information Use
We are required, under the Code of Professional Conduct of the CPA of Australia, to make certain information available for inspection by the Association on request to ensure ongoing compliance with mandatory professional standards.
Ignite Accounting’s philosophy is based upon providing our clients with accurate and timely accounting, business and taxation services and advice. From time to time we may email you with general taxation advice material using your personal information, however only on the belief it is something you may benefit from. If you wish to opt out of receiving any such material you can contact our office or email
We do not hire outside contractors with the exception of outsourcing SMSF Audits which is required of us. Other than SMSF Audits one of our competent and experienced staff will attend to completing your work. Furthermore, we do not outsource any work to overseas countries.
In the event that we propose to sell our business, we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.
Storage and Security
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.
Your personal information is generally stored on our server, accessible from our desktop or laptop computers.
Ignite Accounting security measures include:
- All computer based information is protected through the use of access passwords on each computer;
- Data is backed up daily and stored offsite;
- Firewalls to prevent the hacking of our database
- Clauses in employment contracts requiring confidentiality;
- Appropriate security access to Ignite Accounting’s premises; and
- Security bins for the disposal of written information.
In the event you cease to be a client of this organisation, any personal information which we hold about you will be maintained on our database for a period of five to seven years in order to comply with legislative and professional requirements, following which time the information may be destroyed. Ignite Accounting will ensure that any documents that are destroyed are done so in a secure manner by deletion, secure shredding or other form of destruction that may be performed by a contractor external to Ignite Accounting.
Access and Correction
You may at any time contact us to request access to your personal information. We will (subject to the following exceptions) provide you with access to that information by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with an accurate summary of the information held. We will, prior to providing access in accordance with this policy, require you to provide evidence of your identity.
We will not provide you with access to your personal information if:
- Providing access would pose a serious threat to life or health of a person;
- Providing access would have an unreasonable impact on the privacy of others;
- The request for access is frivolous or unruly;
- The information related to an existing or anticipated legal proceedings between us and would not be discoverable in those proceedings;
- Providing access would reveal our intentions in relations to negotiations with you in such a way as to prejudice those negotiations;
- Providing access would be unlawful;
- Denying access is required or authorised by or under law; and
- Providing access would be likely to prejudice certain operations by or on behalf of an enforcement body or an enforcement body requests that access not be provided on the grounds of national security.
In the event we refuse you access to your personal information, we will provide you with a written explanation for that refusal.
We will endeavour to ensure that, at all times, the personal information about you that we hold is up to date and accurate. In the event that you become aware, or believe, that any personal information which we hold about you is inaccurate, incomplete or outdated, please inform us. You would need to provide evidence of the proposed corrections and we would take all reasonable steps to update the information if we agreed that the information required correction.
We will endeavour to respond to any request for access within 14 – 30 days depending on the complexity of the information and/or the request. If your request is urgent, please indicate this clearly.
You will not be charged a fee for making a request to access your personal information. However, if at the time of making the request you are no longer a client of Ignite Accounting, and Ignite Accounting incurs any costs in providing you access to your personal information (such as fees to retrieve information from off-site storage) we may pass those costs on to you at our discretion. If charges are applicable in providing access for you, we will disclose these charges to you prior to providing you with the information, so that you have the discretion of proceeding or not.
Without your consent we will not collect information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of professional or trade association, membership of a trade union, details of health, disability, sexual orientation, or criminal record.
This is subject to some exceptions including: the collection is required by law; and when the information is necessary for the establishment, exercise or defence of a legal claim. Personal information will be treated as confidential information and sensitive information will be treated highly confidential.
Trans-border data flows
Please note Ignite Accounting does not engage any overseas contractors or contracting firms to facilitate your work abroad. Your work is important to us and is always performed by one of our competent and experienced staff.
Although, in certain circumstances we are required to collect government identifiers such as your tax file number, Medicare number or Centrelink CRN’s etc, we do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.
You can deal with us anonymously where it is lawful and practicable to do so. For example, if you telephone requesting our postal address.
It is our intention to use our best endeavours to resolve any complaint to your satisfaction; however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.
From time to time we may post taxation or similar news on our website Blog or email newsletters to you. Please note this information is only ever of a general nature and in all circumstances you should contact us if you wish to discuss this information in relation to your personal affairs so that we can provide you with accurate, tailored advice that suits your individual needs.
The Privacy Officer
PO Box 788
Springwood QLD 4127
Telephone: (07) 3808 5144
Facsimile: (07) 3290 2263
Additional Privacy Information
Further information on privacy in Australia may be obtained by visiting the web site of the Office of the Federal Privacy Commissioner at www.oaic.gov.au